Return policy

You must send the unused goods in their original packages back within 14 days of receival and informing by email to Buyer pays for the return shipping cost. Shipping costs of return are non-refundable. You should use a trackable shipping service or purchasing shipping insurance. Bear in mind that parcels disappear sometimes, and we cannot guarantee that we will receive your returned item if you have sent it without tracking number. 

Return address: 
SB Direct –
3c Belfield Court
Stillorgan road
Dublin 4

Right of cancellation and refund of your money

If the goods are unused, orders can be returned within 14 days after receival.
Goods must be returned to us in saleable condition with all original packaging to qualify.  You will receive an email confirmation when your return is received, and your refund is being processed. A full refund will be made to your card or PayPal account depending on your payment method.


We do not accept exchanges. If you would like an exchange, you return us back the product to the address above. Read our Return policy. Once we receive the product, we will give you a full refund for it, including the original shipping charges. Then (or even beforehand, if desired), you should place an order for the product you would actually like through the regular process.